Frequently Asked Questions

 

What type of products do you offer?

We offer high-quality digital art prints in PDF format. These files can be downloaded and printed at home, at a local print shop, or through an online printing service. They are great for home decor, gifts, journal inserts, coloring pages, or creative projects.

 

How do I receive my digital files after purchase?

Once your payment is processed, you will see a confirmation window with a download link. You can also log into your account and find your files in the “Downloads” section at any time.

 

What sizes are available?

Our digital prints come in two standard sizes:

  • A4 (8.27 × 11.69 inches / 210 × 297 mm)
  • US Letter (8.5 × 11 inches / 216 × 279 mm)

These are among the most common paper sizes, making it easy to find frames that fit. If you need a different size, you can adjust the print settings or use a local print shop to resize the image.

 

What format are the files in?

All of our prints are provided in high-resolution PDF format. This ensures excellent print quality and compatibility with various printing options.

 

Do you ship physical prints?

No, we only offer digital downloads. This means you won’t receive a physical item, but you can print your artwork as many times as you like for personal use.

 

What can I do with my printable art?

You can print the artwork for personal use, such as decorating your home or office or giving it as a gift. However, reselling, sharing, or using the files for commercial purposes is not allowed.

 

Can I return or exchange my digital download?

Since digital files cannot be returned, we are unable to offer refunds or exchanges. However, if you encounter any issues with your files, please reach out to us, and we will do our best to help.

 

What kind of paper should I use for printing?

For the best results, we recommend using high-quality cardstock, matte paper, or premium photo paper. The type of paper you choose can affect the final look of the artwork, so consider experimenting to find what works best for your space.

 

Can I edit or customize the files?

The files come as they are and cannot be edited. If you need a specific size or a small adjustment, feel free to contact us before purchasing, and we will see if we can accommodate your request.

 

What if I lose my files?

No worries. You can log into your account anytime and download your files again from the “Downloads” section. If you can’t access your account, contact us with your order details, and we’ll help you retrieve your files.

 

I’m having trouble downloading my files. What should I do?

If you’re having trouble accessing your downloads, try these steps:

  • Log into your account and go to the “Downloads” section to access your files.
  • If the download is not working, try a different browser or device.
  • If you still need help, contact us, and we’ll assist you.

 

What payment methods do you accept?

We accept Stripe, Apple Pay, Google Pay, and all major credit and debit cards. These secure payment options make checkout quick and easy.